Introduction
A seamless search experience is at the heart of user productivity—especially within complex platforms like Stride, where modules are interdependent and large volumes of information are accessed daily.
This case study presents the design journey for a Centralized Cross-Functional Search Platform that empowers users to quickly find, filter, and act on essential information from any module—removing bottlenecks and boosting efficiency across Walmart’s operational workflows.
Problem
Statement
Stride’s current module-specific search restricts users to siloed information, forcing them to switch context and screens just to find interconnected data. For roles like Load Lifecycle Managers (LLMs) and dispatchers, this means wasted time, fractured workflows, and missed opportunities:
Major Pain Points
Users can't see everything at once; key details are hidden behind multiple transitions
Information like calendar events, trip stop sequences, HoS limits, and backhaul distances are separated between pages and modules
LLMs juggle multiple tools, external links, and manual map lookups just to assign work efficiently
Heavy workloads exacerbate friction, dragging down both speed and satisfaction
User Insights
“Stride’s fragmentary search experience was slowing us down. We needed a fast, intuitive way to unify critical information—without leaving our flow.”
– Load Logistic Manager, West Transportation
Command Center
Heavy workload slows productivity
On busy days, excessive transitions made each action frustratingly slow
Reliance on external
tools
Users turned to external modules, revealing gaps in the platform's capabilities
Dashboards lacked key details
Users couldn't see everything they needed for decision-making at a glance
Inefficient transitions
Navigating between driver details, trip info, maps, and comments was time-consuming.